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Complaints have critical insights about customer experience problems and regulatory risks, but they are often missed by traditional analytics tools and human reviewers. Vectari's Complaint Insights provides deep analysis based on regulatory, compliance and experience expertise.
Trends can be analyzed in near real-time to detect emerging risks quickly. Batch analysis of complaints allows large scale review of existing datasets.
Vectari's AI-based models for detecting trends is constantly being updated with the latest indicators of experience, regulatory and compliance risks.
Every trend detected is paired with actionable insights from a combination of sources. Deep dive into complaints with suggested remediation approaches.
Intelligent detection algorithms have varying thresholds for signal detection based on the relative risk and severity of the trend. This approach means emerging, threatening trends - sometimes identified in fewer than a dozen complaints - rise to the surface.
The Complaint Insights Dashboard takes a risk- and impact-focused approach to visualizing trends, allowing operations, risk and compliance teams to quickly react.
Every detected trend is accompanied by an explanation: what triggered the detection of the trend and why our model looks for it.
Our Complaint Insights include considerations and tips related to the trends. Software can't replace your compliance team, but it can give them another tool to react to risks. Trends can also be assigned to owners and have remediation status tracked over time.
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