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Internal policies and related documents can be dense and hard to navigate. Vectari's Policy Chat makes it easy to find the relevant policies and get summarized answers to questions - with links to the source material.
Our approach is informed by compliance expertise on how employees interact with policies and how best to present them to optimize comprehension and application.
Models are updated as the underlying policies change so that policy questions are always answered with the most up-to-date information.
Use employee interactions with policy chat to gain valuable insight. Know which ones they have questions about, as well as where they may be confused.
Policies can be ingested in a variety of formats, including web pages, Word documents, PDFs, Sharepoint site content, or documents exposed through content management systems.
Our training process maintains the metadata about where the policy document is stored and will cite sources when answering questions and summarizing policies. Users can quickly navigate to the source for more information or to independently verify the summary.
Internal compliance teams have access to all policy chat interactions to look for potential areas of employee confusion about policies, areas of frequent questions, or possible areas of non-compliance.
Combined with our Translation product, policies can be automatically bilingual, allowing Spanish speaking staff access to policy information in their preferred language. This can also assist Spanish speaking call center staff to more easily service Spanish language customers.
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